FAQ
SHIPPING
South Africa
~ Free local shipping ~
Orders will be processed within 1-4 business days after payment is confirmed. As we are based in a remote area, our courier services the area once a week. Once the order is complete your item will reach your given address within 5-14 business days. You will receive a tracking number as soon as your item is packaged and on its way to you.
International
Returns & Exchanges
If you wish to return or exchange items, the garments must be unworn, unwashed, unaltered and not damaged.
To request an exchange, please email hello@daisiejo.com with your order details and reason for exchanging or returning.
All returns and exchange requests must be made within 7 working days of receiving the item in order for a return request to be processed. Customers are responsible for paying the return courier cost.
A credit note will be issued and is valid for 1 year from original purchase date. You will receive the credit note in the form of a voucher with the total purchase amount, excluding shipping cost. Once you receive your return approval notification via email, you can courier your package to the address provided via the confirmation email.
If you need to exchange items we can do so at an additional 10% handling fee.
For any questions please email us at hello@daisiejo.com or send us a message below.